Thanks to our Roaming Service, it is now possible for you to benefit from your GlobeTrotter access, without additional or long-distance charges, over the whole territory covered by TELUS (Québec, Ontario, Alberta and British-Columbia)

The Roaming Service is also available elsewhere in Canada, the United-States and everywhere else in the cities of the world for a minimal fee.

The Roaming Service is offered exclusively to Globe Trotter customers.
To find out about our Globe Trotter Internet access plan, click here.

What are the advantages?

• You can use your Internet access anywhere in the world thanks to GlobeTrotter.
  
  
• No long-distance fees. Only the standard usage of your Internet hours.
  
  
• With local access, the quality of the connection to the network is superior
  
  
• You will receive only one invoice that will include your access plan and the surfing hours used outside of TELUS' territory.
  
  
• Globe Trotter High Speed service subscribers benefit from 10 hours of standard Internet free service to be used when roaming.

How much does this service cost?

Free on TELUS' territory (Québec, Ontario, Alberta and British-Columbia)

Outside of the territory, this service is invoiced according to usage (divided by the minute)

• Anywhere else in Canada: $1.50 /hour.
  
  
• In the United-States: $2.00 /hour.
  
  
• Anywhere else in the world: $8.00 /hour.
  
  
• Usage of the 888 number (available in North-America): $8.00 /hour.
  
  
• No subscription fee.

Hourly rate information is available in the Dial-up numbers downloadable software. Prices do not include local or long-distance call fees that may apply (to minimize costs, make sure that the number is actually a local number). If no local number is offered in the region of North-America where you are travelling, you may use the 888 number.

Globe Trotter Access Numbers for the Roaming Service

To access the service, all you need is a Globe Trotter access account and our free downloadable software that contains the list of local numbers for the major cities of the world.

You must know the right number to connect to our network. To help you during your travels, we supply you with a small downloadable software program (PC or Mac version) that supplies you with the list of all the Globe Trotter access telephone numbers. A useful tool that lets you quickly track down the toll free local connection number. Before you leave, make sure that you have downloaded the Dial-up numbers software (PC or Mac version) and that it is operational. Change your Dial-up number for your Internet connection accordingly.

If you are using the Roaming Service outside of TELUS' territory, you must first register so that we can give you access and identify you while you are roaming.

For register click here

How do I use the Roaming Service?

• To use the Roaming Service, you must change your Internet Dial-up configuration in the following manner:
  
  
  • Click here, if you are using if you are using Windows Dial-up Networking (98, 2000, NT, Millenium).
    
    
  • Click here, if you are using a Macintosh computer.
    
    
• You continue using the same Internet tools, but you must make sure to add the globetrotter.net domain name to your user name when you connect. E.g.: abc123@globetrotter.net. This change must be made on your first trip and does not have to be changed again even when you are surfing in Québec.

In order to be able to use your email service, you must used one of the email software listed in the following table or software that allows the authentication of the outgoing mail server.

For PC	For Macintosh
Netscape Messenger 4.x à 6.x  Outlook Express 4.0 and +	Netscape Messenger 4.x à 6.x  Outlook Express 4.0 and +

If you need more information on outgoing email parameters, consult your email software help menu or contact our Technical Support staff at support@globetrotter.net.

Caution:

• GlobeTrotter does not accept long-distance charges related to the use of its service.
  
  
• Ensure that the access number that you have selected is not outside of the local telephone area.
  
  
• The name of the city and the area code are not always a reliable indicator of a toll free access.
  
  
• In certain countries, local calls are invoiced according to their duration.
  
  
• Contact the local Telephone Company to find out the terms of their local and long-distance calls.
  
  
• Hours included in your Globe Trotter subscription will only be counted for your surfing time spent on the territory served by GlobeTrotter.
  
  
• If you have any questions you can contact us by email at:

support@globetrotter.net for technical questions,
facture@globetrotter.net for questions concerning your invoice.