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FAQ

Accounts

 

1. In which localities is GTHS service presently available?

City For numbers beginning with
Amqui 629
Bonaventure 534
Baie-Comeau 294, 295, 296 et 589
Carleton 364
Chandler 689 et 680
Donnacona 284 et 285
Forestville 587
Gaspé 368 et 360
Grande-Rivière 385
Matane 560, 562 et 566
Mont-Joli 775
Montmagny 241 et 248
New Richmond 392
Paspébiac 752
Portneuf 286
Port-Cartier 766 et 768
Pont-Rouge 873
Rimouski 732, 721, 722, 723, 724 et 725
Saint-Anselme 885
Saint-Augustin 878
Sainte-Anne-des-Monts 763
Sainte-Claire 883
Sainte-Marie 386, 387 et 389
Saint-Georges 222, 226, 227 et 228
Saint-Jean-Port-Joli 598
Saint-Joseph 397
Saint-Marc-des-Carrières 268
Saint-Raymond 337
Saint-Tite 365
Sept-Îles 961, 962, 964, 965 et 968

GTHS service will become available in other cities at a later date.

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2. How can I find out if I can access GTHS service?

To find out if you have access GTHS service, click here.


3. How can I open an account?

You can open a GTHS service account in two ways:

  • by calling 1 800 520-4562
  • through one of our agents

After opening your GTHS service account, you must see the agent nearest you to pick up your GTHS kit and sign your contract. Make sure you note your user code (login) since you will need it to obtain your modem.

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4. Does the cost of GTHS service include telephone line rental?

No, the use of GTHS service requires your already having a telephone line supplied by TELUS Québec.

5. If I have a GlobeTrotter service account, can I keep my email account and user code (login)?

Sure. You can keep all your services; you need only visit an authorized agent, change your plan and pick up your GTHS kit.


6. What should I know before opening a GTHS service account?

We ask you to read carefully the service agreement.

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