Accounts | ADSL Technology | Equipment | Installation | Configuration | Maintenance

If this FAQ session does not answer all your questions, please contact us at: hvgt01@globetrotter.net

Accounts

• In which localities is GTHS service presently available?
• How can I find out if I can access GTHS service?
• How can I open an account?
• Does the cost of GTHS service include telephone line rental?
• If I have a GlobeTrotter service account, can I retain my email account and user code (login)?
• What should I know before opening a GTHS service account?
  

ADSL Technology

• What is the ADSL technology?
• How is it possible to obtain such high speeds on a standard telephone line?
• Can I still use such applications as NetMeeting or MIRC with ADSL?
• What does "standard modem access" mean?
• My ADSL has an Ethernet port and a USB port. Which one should I use to connect to the Internet world?

Equipment

• What is included in the GTHS service kit?
• Can I purchase an ADSL modem?
• Where can I purchase an ADSL modem?
• My computer does not have,or my OS does not support, a USB port. How can I connect to GTHS service?
• If I use the Ethernet port of the ADSL modem, does my computer need a specific Ethernet network card?
• How can I find out if my computer has an Ethernet network card?
• Does GlobeTrotter supply Ethernet network cards?
  
• What is the difference between Ethernet PCI, ISA and/or PCMCIA cards? Which one should I select?

Installation

• What type of computer can be connected to GTHS service?
• How complicated is it to install an Ethernet network card?
• The cable connecting my computer to the modem is too short. Can I install a longer one myself?
• Does the location of the ADSL modem affect performance?
• Which is the best way to connect my local area network to GTHS?
• I received my modem and completed installation. How can I find out if connection was made at the telephone exchange?
• How can I find out if my computer is properly connected to the modem?
• Do I need to modify my home telephone cabling?
  
• Are filters mandatory for each installation?
  
• Do supplied filters adapt to all types of telephones?
  
• Can I connect more than one computer to GTHS service?
  
• Can I install a server at home?

Configuration

• How is configuration done under Windows NT?
• How is configuration done under MAC?
• How do I configure TCP/IP protocol on my Ethernet network card?
• How does GlobeTrotter assign IP addresses?
• Can I hold a permanent IP address?
• Can I use GTHS service via Ethernet or Socket services supplied as part of certain operating systems (OS2, Unix, Solaris, etc.)?
  
• Do I have to modify the configuration of my Internet applications with GTHS service?
  
• Can other services using my telephone line be affected by GTHS service?
  
• Will GTHS service affect my calling features (call waiting, number or name display)?
  
• How can I use my computer's USB port to connect to GTHS service?

Maintenance

• Does GlobeTrotter offer support for computers running under Windows NT?
• What are the restrictions to technical assistance available with GTHS service?
  
• What is GlobeTrotter's responsibility if anyone gains access to my system?
  
• Everything seems properly installed but I cannot connect to the Internet. Why?
  
• How can I diagnose a problem with my GTHS service connection?
  
• What should I do if my modem is defective?
  
• I cannot send faxes since I have installed GTHS service. Why?
  
• After installing the ADSL modem and the supplied filters, I hear background noise on some units of my telephone equipment. What can I do to solve the problem?
  
• Sometimes, I notice my GTHS link is not much faster than my 56 kbps modem. Why?