Installation

• What type of computer can be connected to GTHS service?
• How complicated is it to install an Ethernet network card?
• The cable connecting my computer to the modem is too short. Can I install a longer one myself?
• Does the location of the ADSL modem affect performance?
• Which is the best way to connect my local area network to GTHS?
• I received my modem and completed installation. How can I find out if connection was made at the telephone exchange?
• How can I find out if my computer is properly connected to the modem?
• Do I need to modify my home telephone cabling?
  
• Are filters mandatory for each installation?
  
• Do supplied filters adapt to all types of telephones?
  
• Can I connect more than one computer to GTHS service?
  
• Can I install a server at home?

1. What type of computer can by connected to GTHS service?

The minimum requirement for GTHS service is a Pentium that can contain a 10/100Mb Ethernet network card, with at least 32 Mb of RAM, 50 Mb free hard disk space, running in a Windows 95, 98, 98SE, Millennium environment, NT4SP3, 2000, & Linux, MacOS7.6.1 Open transport 1.1 or more. If you use a USB port, the environment must be Win98, 98SE, Millennium, 2000.

2. How complicated is it to install an Ethernet network card?

Installing an Ethernet network card is relatively simple. It can be done the same way as for any other PC board inside your computer. If your Ethernet card is the plug-and-play, ready-for-use type and you follow the instructions, installation should pose no problem. Depending on your type of computer, you may have to fix IRQ conflicts. We invite you to contact your computer supplier to solve this.

3. The cable connecting my computer to the modem is too short. Can I install a longer one myself?

Yes. However, it is important to note that the type of cable supplied is a crossed type cable. You must ensure that the replacement cable is the same type.

4. Does the location of the ADSL modem affect performance?

Yes, the many units on your system can create a magnetic field that will affect the performance of your ADSL modem. We suggest you locate your modem at least two feet from your system's units (monitor, tower, scanner, etc.).

5. Which is the best way to connect my local network to GTHS service?

The easiest way is to use a multiple connection box (hub); you may also use the ADSL modem's USB and Ethernet ports simultaneously. In this case, you will have to use a straight Ethernet cable. You must note that these connections will only be operational if you inform GlobeTrotter of your intention; otherwise, you stand the risk of receiving an invoice for each unauthorized computer. Although this might cause security problems, you can connect your local network to an existing network using a bridge server. GlobeTrotter does not offer technical assistance for bridges or local network configurations unless you have a specific agreement to that effect.

6. I received my modem and completed installation. How can I find out if connection was made at the telephone exchange?

Connection of you telephone line to the GTHS service should normally be done within 5 to 10 working days from your receiving your modem. You will know that connection was made when your ADSL modem indicator light stays on. If the ADSL modem indicator light does not stay on after the normal connection time, call GlobeTrotter at 1 800 520-4562.

7. How can I find out if my computer is properly connected to the modem?

If properly connected, the USB or Ethernet indicator light (depending on the type of connection) will stay on when your computer is turned on and the Ethernet network card or USB port is properly configured.

8. Do I need to modify my home telephone cabling?

No, GlobeTrotter High Speed service can be connected to the existing telephone outlets. You will find up to three (3) filters in the GlobeTrotter High Speed service installation kit that will allow you to use your home phones without disrupting GlobeTrotter High Speed service. If your home has more that 3 phones, you will need extra filters. They are available at authorized representatives' with GlobeTrotter High Speed service at the price of $9.95 for a desk phone filter and $19,95 for a wall-mount phone.

9. Are filters mandatory for each installation?

Yes, a filter must be installed on each unit connected to the telephone network. Note however that you need not install one to the cable connecting your modem to the telephone network. It is very important to connect filters the proper way: precise indications are given on the back of the filter.

10. Do supplied filters adapt to all types of telephones?

There is no problem for most telephones. However, a different type of filter may be required for wall-mount phones. Mention it when picking up your installation kit.

11. Can I connect more than one computer to GTHS service?

Yes, but under certain conditions. GlobeTrotter High Speed service is designed for a single standalone station and is limited to one IP Address. However, GlobeTrotter offers the possibility to connect more than one computer (dynamic IP address allocation) for an extra charge of $5.00 per month for each additional station in the case of a home service. For business services, conditions vary. Business customers wishing to connect two or more computers (network) must contact GlobeTrotter Business Customer Services at 1 888 955-GLOBE (4562) for information on this service.

12. 12. Can I install a server at home?

Yes, but only after an agreement to that effect with GlobeTrotter. Basic GlobeTrotter High Speed service does not allow for the installation of servers at home. However, a customer who wants such service should contact GlobeTrotter and the required port will be made available for a monthly charge of $25.00 (home service) or $50.00 (business service) including a fixed IP address.