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Residential
customers
You can contact the
GlobeTrotter technicians at 1 800 520-GLOBE
(4562) or, if you live in the Rimouski area, at 723-4562.
 Monday
to Friday: from 8 a.m. to 9 p.m.
Saturday:
from 9:30 a.m. to 5 p.m.
You can also send
us your questions or comment by email, at support@globetrotter.net.
Business
customers
For all technical problems, you can contact our Business Help
Desk at
1 888 955-GLOBE (4562).
You can also send
us your questions or comment by email, at support.affaire@globetrotter.net.
Technical Support Policy
In order to maintain the
quality of our service, new standards have been established aiming
at standardizing and updating the offered technical support. Following
is a list of the operating systems, software programs and peripheral
devices that are supported.
Operating
Systems
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Windows 98
|
all versions
|
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Windows ME
|
|
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Windows 2000
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pro &server
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Windows XP
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Home & pro
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Systèmes Macintosh
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8.x - 9.x
|
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MacOS X
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10.x
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Software
(TELUS Québec)
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Netscape Communicator
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Versions 4.x to 6.x (MAC/PC)
* browser *
|
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Microsoft Internet Explorer
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Versions 4.x to 6.x (MAC/PC)
* browser *
|
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Netscape Messenger
|
Versions 4.x to 6.x (MAC/PC)
* email *
|
|
Microsoft Outlook Express
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Versions IE 4.x, to 6.x (MAC/PC)
* email *
|
|
Netscape Messenger
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Versions 4.x to 6.x (MAC/PC)
* news *
|
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Microsoft Outlook Express
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Versions IE 4.x, to 6.x (MAC/PC)
* news *
|
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Dial-up Networking
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MS Windows 95 to MS Windows
XP
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Peripherals
(TELUS Québec)
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Concentrators / Networking
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Supported at Business Technical
Support level only
|
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Modems
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Driver installation and configuration
for all types of modems ready for use (analogue et ISDN)
|
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Network interface cards
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Driver installation and configuration
for all types of network interface cards (10/100) ready
for use
|
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USB
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Support for USB port installation
for EICON Diva 2430 modems
|
Extra
(TELUS Québec)
Extra support for connecting
to the Internet, email and data transmission is provided for our
customers. GlobeTrotter Level I Technical Support does not support
any software programs not included in our GlobeTrotter Technical
Support Policy. Example:
-
Web page creation
Web site usage, add-on, extensions or additional
services
-
All applications not related
to the Internet
-
Operating system problems
-
Hardware problems (except
modem drivers, network interface cards and USB)
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